FAQ
General operation
What are the business hours?
What are the business hours?
Our business hours go from 11:00 am to 9:00 pm (last ticket sales and entry at 8 pm),
subject to changes for special opening periods and hours.
subject to changes for special opening periods and hours.
Does the observatory close on certain days?
Does the observatory close on certain days?
The observatory basically opens 365 days a year.
Yet, opening hours are subject to changes and there might be temporary closure so be mindful to check the website of Sunshine 60 Observatory before your visit.
Yet, opening hours are subject to changes and there might be temporary closure so be mindful to check the website of Sunshine 60 Observatory before your visit.
Is the observatory open on rainy days?
Is the observatory open on rainy days?
Yes, you are welcome to visit on rainy days but the scenery might be unclear.
How much time do I need to walk through the entire observation deck?
How much time do I need to walk through the entire observation deck?
It depends on how you spend your time but it should be around 30 minutes to 1 hour.
Can I just walk in or do I need a reservation?
Can I just walk in or do I need a reservation?
You might need to purchase a ticket for specific days in advance or attain a numbered ticket for entry in some periods so be mindful to check the website of Sunshine 60 Observatory before your visit.
Be mindful that opening hours might be subject to changes without advanced notice based on the number of visitors or other factors. Your understanding is appreciated.
Be mindful that opening hours might be subject to changes without advanced notice based on the number of visitors or other factors. Your understanding is appreciated.
Is re-entry allowed?
Is re-entry allowed?
Re-entry is not allowed.
Ticketing
How should I get a ticket?
How should I get a ticket?
Please visit the page “Ticket prices & inclusions” for ticketing issues.
Will I be charged for holiday rates even on weekdays?
Will I be charged for holiday rates even on weekdays?
Ticket prices are subject to changes for special opening hours in certain periods.Please refer to the details on our “Ticket prices & inclusions”page.
Are there special rates for senior visitors?
Are there special rates for senior visitors?
There are no special rates for senior visitors.
Are there special rates for students/university students?
Are there special rates for students/university students?
There are no special rates for students. Elementary school and junior high school pupils shall pay the kid price and high school pupils or above shall pay the adult price.
At what age do kids need to pay for admission?
At what age do kids need to pay for admission?
Admission fee starts for elementary school pupils. Toddlers under the age of elementary school are free of charge.
(*)However, all kids shall pay a ticket price for group visits. Please refer to the details on our“Ticket prices & inclusions”page.
Are there special admission options for persons with disabilities?
Are there special admission options for persons with disabilities?
Yes, we offer a special rate for persons with disabilities. By presenting the original copy of your Physical Disability Certificate, Mental Disability Certificate, Rehabilitation Certificate ("Ainotecho", "Midorinotecho" etc.), Independence Support Recipient Certificate, or Specific Medical Expenses (designated intractable disease) Benefit Certificate, or the HOME page of "MIRAIRO ID" (smartphone application for disabilities) at the ticket counter on the 60th floor, admission fees will be 50% off for both the holder of the certificate and one companion. As for tickets on specific days, please attain an online numbered ticket before coming to our ticket counter on the 60th floor.
Be mindful that tickets for persons with disabilities are not available for sale on our website.
Be mindful that tickets for persons with disabilities are not available for sale on our website.
Can I change the dates of my ticket or cancel my ticket?
Can I change the dates of my ticket or cancel my ticket?
Tickets issued at our ticket box on the 60th floor of the observation deck, ticketing machines, and convenience stores cannot be changed or canceled. As for other tickets, please contact your ticketing agency directly.
Are there annual passes available?
Are there annual passes available?
No annual passes are available.
Is there any special admission option that I can enter the aquarium as well?
Is there any special admission option that I can enter the aquarium as well?
We sell a discount combo ticket that includes Sunshine Aquarium.
See here for details.
Can I pay for my online ticket on a specific day by cash?
Can I pay for my online ticket on a specific day by cash?
No, you cannot pay for online tickets by cash. For online purchases, we only accept credit cards, Paidy, and PayPay. You can pay by cash if you buy your ticket at convenience stores.
Can asoview! be used for free?
Can asoview! be used for free?
asoview! is free.
Charges for accessing and browsing asoview! are paid by customers.
Charges for accessing and browsing asoview! are paid by customers.
Can I use a gift certificate when purchasing tickets at the 60F ticket counter?
Can I use a gift certificate when purchasing tickets at the 60F ticket counter?
Yes, you can use the following vouchers/gift cards at the cafe.
Please note that the total amount of vouchers cannot be used for more than the total amount of admission fees.
- Vouchers issued by Sunshine City (be mindful of the expiry date)
Sunshine City vouchers, shopping tickets. - Gift cards issued by credit card companies (all without expiration date)
JCB Gift Card, VJA (formerly VISA) Gift Card, MUN Gift Card, UC Gift Card, Diners Royal Cheque. - Others
Toshima Vouchers (with an expiry day), Mitsubishi Estate Group gift cards (no expiry day).
Can I use my vouchers at Tenbou-Park CAFE?
Can I use my vouchers at Tenbou-Park CAFE?
Yes, you can use the following vouchers/gift cards at the cafe.
- Vouchers issued by Sunshine City (be mindful of the expiry date, no change)
Sunshine City vouchers, Alpa gift certificates, Sunshine City Foods & Drinks Coupon, shopping tickets. - Gift cards issued by credit card companies (all without expiration date, change unavailable except for JF GOURMET CARD)
JCB Gift Card, VJA (formerly VISA) Gift Card, MUN Gift Card, UC Gift Card, Diners Royal Cheque, JF GOURMET CARD - Others(no change)
Toshima Vouchers (with an expiry day), Mitsubishi Estate Group gift cards (no expiry day).
Can I pay by credit card, e-money, or barcode payment?
Can I pay by credit card, e-money, or barcode payment?
You can use the following payment methods at our observatory ticket box, ticketing machines, and Tenbou-Park CAFE.
- Credit cards
-
JCB, VISA, Master Card, MUFG, American Express, Saison, Orico, Diners Club, Discover, and Union Pay.
- E-money
- Transport cards (prepaid cards) such as Suica, ID, and QUICPay.
- barcode payment
-
PayPay, d Pay, Rakuten Pay, au PAY, Mer Pay, Alipay, WeChat Pay (only at our ticket box)
- (*) We have temporarily suspended the use of contactless payments (tap-to-pay) at most of our stores, except for some, due to an issue with our payment terminals. We do not have an estimated timeline for when this service will be resumed.
- (*) No charging service.
- (*) Not applicable on certain items.
I still have the ticket voucher for the former observation deck. Can I use it?
I still have the ticket voucher for the former observation deck. Can I use it?
Only the “Sunshine 60 Observatory” ticket voucher can be used.
I have the annual pass of the former observation deck (the SKY PASS of SKY CIRUS). Is it an admission option?
I have the annual pass of the former observation deck (the SKY PASS of SKY CIRUS). Is it an admission option?
No, it is not. Be reminded that there is no refund for the annual pass of the former observation deck. Please viewherefor more information.
Our facilities and services
Are there any smoking areas?
Are there any smoking areas?
Smoking is prohibited in all areas and there is no smoking space at the observatory. Please visit the smoking areas in Sunshine City if necessary.
Are there any facilities for babies?
Are there any facilities for babies?
There is a baby room (nursery) with a baby seat (diaper changing table), individual nursery rooms, a water heater, and microwave ovens for baby food.
See herefor more details.
See herefor more details.
Are there any rental strollers?
Are there any rental strollers?
There is no rental stroller service at the observatory while rental strollers are available at Sunshine City. View Facilities and Servicesfor more details.
Can I store my strollers somewhere at the observatory?
Can I store my strollers somewhere at the observatory?
Temporary stroller parking areas are available in OBSERVATORY, but you can also bring them with you into the venue.
Are there any rental wheelchairs?
Are there any rental wheelchairs?
There is no rental wheelchair service at the observatory while rental wheelchairs are available at Sunshine City. View herefor more details.
Is the facility handicapped assessable?
Is the facility handicapped assessable?
Yes, it is. The main visit route of the observatory is wheelchair-user-friendly.
Please see “Facilities and Services for Persons with Disabilities”for more details.
Please see “Facilities and Services for Persons with Disabilities”for more details.
Are there coin lockers?
Are there coin lockers?
There is no coin locker at the observatory while lockers are available at Sunshine City. View Our Servicesfor more details.
(*) Be mindful that there is no luggage storage service at the observatory.
Is there any public telephone at the observatory?
Is there any public telephone at the observatory?
There is no public phone at the observatory while they are available at Sunshine City. View Public Phone Informationfor more details.
Are there any charging services for electronic devices?
Are there any charging services for electronic devices?
Visitors can use the charging outlets in the cafe area. Sunshine City is also pleased to provide rental power banks for guests.
Can I bring my pets with me?
Can I bring my pets with me?
No pet is allowed except for hearing dogs, service dogs, and guide dogs.
Can I carry on my food/beverages?
Can I carry on my food/beverages?
Consumption of carry-on foods and beverages is limited to specified areas from 11:00 am to 2:00 pm on weekdays.
Check herefor information on those areas. Be mindful that some foods (e.g. soups) are prohibited. Check here for more information.
Kindly refrain from bringing in foods and beverages (including meal boxes) except for the above-captioned timeslot. Additionally, if you have any trash from food or beverages, etc., you brought in, please take it with you when you leave.Visit our café for great refreshments!
- (*)The number of seats is limited.
- (*)Except for the Golden Week and Obon Summer Vacation Period.
Are there any souvenirs for sale at the observatory?
Are there any souvenirs for sale at the observatory?
There are no souvenirs for sale at the observatory except for special event periods. Check the Event page on our website for more information.
Picture/Video Shooting
Can I take pictures at the observatory?
Can I take pictures at the observatory?
You are welcome to take pictures but please be considerate to other visitors.
Can I use a tripod to take pictures?
Can I use a tripod to take pictures?
Folding tripods are not prohibited but please be considerate to other visitors.
Please do not occupy any viewing positions for a long time. We reserve the right to ask you to put away your tripods when the observatory is crowded.
Please do not occupy any viewing positions for a long time. We reserve the right to ask you to put away your tripods when the observatory is crowded.
Can I use a selfie stick to take pictures?
Can I use a selfie stick to take pictures?
Yes, but please be considerate to other visitors.
We reserve the right to ask you to put away your tools when it’s dangerous or it causes a nuisance especially when the observatory is crowded.
We reserve the right to ask you to put away your tools when it’s dangerous or it causes a nuisance especially when the observatory is crowded.
Is it okay to put pictures/ videos on my social media account?
Is it okay to put pictures/ videos on my social media account?
You are welcome to post pictures/videos on social media for personal leisure. Please follow the Sunshine City Social Media Policy- no direct violation/ posts with a link to show violation acts. Our company reserves the right to delete those posts or block those accounts in case of violation. Your understanding is appreciated. At those events, we are not obliged to provide compensation for any damages brought to visitors.
Can I do social media live at the observatory?
Can I do social media live at the observatory?
Please refrain from doing any form of social media live in the observatory area. An advanced permit is needed for interviews and shooting for business purposes. Contact us hereif you wish to do so.
Getting here
Where is the entrance of the observatory?
Where is the entrance of the observatory?
Please take the exclusive elevator on the B1 floor of Sunshine 60 Observatory and proceed to the 60th floor.
Are there any parking lots/ parking discounts for visitors?
Are there any parking lots/ parking discounts for visitors?
There are 1,800 parking spaces on the B2 and B3 floors of Sunshine City.
They are open 24/7. Guests paying a total entrance fee of ¥1,000 and above at the Observatory are eligible for the one-hour complimentary service. Please show your parking ticket at the entrance. Consumption at the café is also included in the above calculation.
Please visit the“Parking Information” page of Sunshine City’s official website for more details.
They are open 24/7. Guests paying a total entrance fee of ¥1,000 and above at the Observatory are eligible for the one-hour complimentary service. Please show your parking ticket at the entrance. Consumption at the café is also included in the above calculation.
Please visit the“Parking Information” page of Sunshine City’s official website for more details.
Is there validated parking for bicycles?
Is there validated parking for bicycles?
For details, please see the "Parking Guide" section on the Sunshine City Official Website.
Others
Please provide the contact information for lost and found inquiries.
Please provide the contact information for lost and found inquiries.
Sunshine City General Information Counter (Audio Guidance)
TEL 03-3989-3331
Reception hours 9:00~20:00
*When you hear the audio guidance, please press [9]. You will be connected to an operator.
*Please enable "Caller ID Display" to ensure reliable customer service.
TEL 03-3989-3331
Reception hours 9:00~20:00
*When you hear the audio guidance, please press [9]. You will be connected to an operator.
*Please enable "Caller ID Display" to ensure reliable customer service.
Can I rent out the observatory?
Can I rent out the observatory?
Yes. Checkherefor more information.
Are there any internship programs?
Are there any internship programs?
The observatory does not have any internship programs.