Sunshine City

Various services

The location of each facility is also indicated on the Guidemap, so you can refer to it as well.

Guidemap

Information Counters

Location
  • General Information Counter in the alpa B1 basement (in front of Kua'Aina)
  • alpa B1 basement (Hirokoji)
  • alpa 1F (in front of the fountain)
  • alpa 1F (Hirokoji)
  • Sunshine 60 Building 1F

Guidemap

Opening hours

10:00-20:00

  • *The Information Counter on the 1F of the Sunshine 60 Building is only open on weekdays from 9:00 to 17:00.
  • *Opening hours may be subject to change.
Services offered
  • Guidance and assistance
  • Giving out of bicycle / motorcycle parking coupons
  • Contact point for lost children
  • Tourist information on Toshima Ward
  • *For details, please refer to the "Visitors coming by tour bus" page.
  • *On Saturdays and Sundays, you can also take advantage of guided tours by the staff.

Foreign Tourist Information Counters

In Sunshine City, a total of 5 information points and stores have been certified "Foreign Tourist Information Centers" by the Japan National Tourism Organization (JNTO). Guidance and services offered at each Information Counters are indicated below.

Category 3 Foreign Tourist Information Centers

Assistance in 3 or more languages including English offered 24 hours a day, 7 days a week. Tourist information for the whole of Japan provided. Wi-Fi available.

Location

alpa 1 F, Glocal Cafe (1 location)

Guidemap

Opening hours

10:00-20:00

Services offered
  • Assistance in more than 3 languages ​​including English
  • Offers tourist information on the whole of Japan

Category 1 Foreign Tourist Information Centers

Assistance in English offered during opening hours. Local area (around Ikebukuro) tourist information provided.

Location Information Counters inside alpa (4 locations)
Opening hours

10:00-20:00

Services offered
  • Assistance in English
  • Provides tourist information on Ikebukuro area

Disaster Control Center

Location
  • Sunshine 60 Building 1F
  • Bunka Kaikan Building, 1F Bus Terminal

Guidemap

Opening hours

24 hour assistance

Services offered
  • Crime and disaster control
  • Assistance to the sick and injured
  • Lost and Found service
Inquiries

Lost articles

03-3989-3340

Other

03-3989-3429

Coin lockers

Location
  • B1 Sunshine City Underpass
  • alpa B1 basement (Hirokoji)
  • alpa 1F (Hirokoji)
  • Bunka Kaikan Building 1F
  • Bunka Kaikan Building 2F
  • Bunka Kaikan Building 4F
  • World Import Mart Building 4F

Additional coin lockers are also available on the Observatory / Aquarium floors.

Guidemap

Opening hours

8:00-22:00

*In some cases, until 19:00

*Bunka Kaikan Building 1F only: 5:00 to 1:00

*Assistance in case of malfunctioning: 9:00-17:00

Locker sizes
(fees)

Extra large

83x33x56 (600 yen)

Large

53x33x56 (500 yen)

Medium

40x33x56 (400 yen)

Small

31x33x56 (300 yen)

*Height x Width x Depth (cm)

  • *Additional charges will be levied in case of uninterrupted use exceeding 24 hours.
  • *Please note that lockers may not be available due to high numbers of visitors and other circumstances.
  • *Dimensions of lockers may vary depending on their location.
  • *Please note that some of the lockers (in the Bunka Kaikan Building and the Aquarium floor) do not give back change.

Wi-Fi

Free "JAPAN FREE Wi-Fi" service is available at Wi-Fi Spots in the locations indicated below.

Location
  • Aquarium (Sunshine Aqua-Wi-Fi-JW)
  • Observatory (SKY CIRCUS-WI-FI-JW)
  • alpa hallways
  • ALTA hallways
  • Sky Restaurants' hallways
  • *Please note that, even at the above locations, reception may sometimes be limited or non-existent.
  • *For other locations, look for the Wi-Fi mark in each facility / store.

Public phones

Location
  • Sunshine 60 Building 1F (near MBE)
  • Sunshine 60 Building 4F
  • alpa B1 basement (behind Fountain Plaza and behind the General Information Counter)
  • alpa 3F, Hirokoji
  • Bunka Kaikan Building 1F

Guidemap

*Phone cards are sold at the Family Mart convenience store on the Prince Hotel‘s 1F.

Post Office

Location

Sunshine 60 Building B1

Business hours

Counter

9:00-16:00 (for mail, 18:00)

*Closed on Saturdays, Sundays and public holidays

Cash services (ATM)

  • Weekdays: 8:00-21:00
  • Sat: 8:00-21:00
  • Sundays and holidays: 8:00-20:00

*Depending on the type of transaction

ATM

Locations

Mizuho Bank ATM Corner
  • Sunshine 60 Building 4F
  • alpa B1 Aji-no-Komichi
  • alpa 1F (near Prince hotel)
Sumitomo Mitsui Banking Corporation ATM Corner alpa B1 (next to Post Office)
Japan Post Bank ATM Corner alpa B1 (inside the Post Office)
Seven Bank ATM Corner alpa B1 (behind Fountain Plaza)
Saison ATM corner alpa B1 (next to Post Office)

*ATM machines are also available inside convenience stores

Guidemap

Foreign Currency Exchange

Location
  • Sunshine 60 Building B1 (inside the Post Office)
  • alpa 1F Glocal Cafe
Opening hours

Sunshine 60 Building B1 (inside the Post Office)

Monday-Friday: 9:00-16:00 (except weekends and holidays)

alpa 1F Glocal Cafe

  • Monday-Friday: 7:30-22:00
  • Saturday, Sunday and public holidays: 8:30-22:00

*The number of currencies handled is limited.

List of duty free shops

Sunshine City features many duty free shops for visitors to Japan.
Shops in the Shop Guide with the following icon are duty free shops.

Available credit card

VISA, MasterCard, AMEX (American Express), UnionPay, Discover, and various other credit cards.

Orico Sunshine City Card Service Counter

Location

alpa 2F (in front of Pokemon Center Mega Tokyo)

Opening hours

10:00-20:00

*To have a card issued on the same day, until 19:00

Services offered

Service window for Sunshine City card members

*When joining for the first time, please bring some form of ID (driver's license, passport, My Number card, etc).

Inquiries

03-3988-1813

For information on special offers available to Sunshine Card holders, refer to the "Discounts & deals" page.

AED

AEDs are installed in several locations inside the Sunshine City complex. For the detailed locations, please refer to the Guidemap.

Guidemap

Smoking Areas

Smoking is prohibited throughout Sunshine City except in certain designated facilities and stores. Please use only areas where ashtrays are provided.

Location
  • alpa 3F (near Kineya)
  • Bunka Kaikan Building 1F

Guidemap

Bus terminal

Guests coming by highway buses and regular buses

For details, please see the Access page.

Visitors coming by tour bus

The bus terminal is located on the 1st floor of Sunshine City's Bunka Kaikan Building. The terminal is indoors, so guests can conveniently get on and off the bus without getting wet in case of rain.
The terminal can be used for a variety of purposes, including the departure and arrival of tour buses and the parking of charter buses.

*Access to the bus terminal is by reservation only, so be sure to inquire in advance.

Location Bunka Kaikan Building 1F, Sunshine Bus Terminal
Business hours 5:00-1:00 on the following day

*Entry / exit is prohibited from 1:00 to 5:00. Open 7 days a week

Capacity 16 vehicles
Vehicle restrictions Access limited to vehicles up to 3.8 m in height, 2.5 m in width and 12.0 m in length
Price

¥900 per vehicle for each 30-min period

Reservations / Inquiries

For reservations in combination with visits to facilities in Sunshine City

Participating facilities
  • Sunshine Aquarium
  • SKY CIRCUS Sunshine 60 Observatory
  • Konica Minolta Planetarium "Manten"
  • Ancient Orient Museum
Inquiries

Sunshine City Group Reservation Center

03-3989-3455 (reception hours: 9:30-17:30)

*Closed on Saturdays, Sundays, holidays and the year-end holiday period

Discounted parking fees are available. For inquiries, please contact us.

For reservations in combination with overnight group stays at Sunshine City's Prince Hotel.

Hours

20:00-7:00 on the following day

Price

¥7,000

*Exceeding fractions of time, before or after, will be charged at the regular rate.

Inquiries

Sunshine City's Prince Hotel Group Reservation Counter

03-5954-2239

For reservations in all other cases

Reception period

Reservations are accepted from 6 days before the desired date of use.

*Please understand that reservations may not be accepted when facilities are full.

Inquiries

Sunshine Bus Terminal

03-3989-3412 (business hours 9:30-17:30)

Car sharing / Car rental

The Sunshine City Parking also offers car sharing and car rental services.

For details, please see the individual websites below.

Parking Lot

Sunshine City incorporates the Sunshine Parking lot which can accommodate 1,800 vehicles.

For details, access routes, parking services and more, see the Access page.

Bicycle parking space

Sunshine City has three bicycle parking areas. For details, see the Access page.

Taxi stands

The taxi stops are barrier-free and equipped with a roof, allowing for smooth getting in and out of taxis.

Location
  • In front of alpa 1F South entrance
  • In front of Prince Hotel

Guidemap