Various services
The location of each facility is also indicated on the Floor map, so you can refer to it as well.
Services and facilities for children like Baby Rooms (nursing rooms), strollers, and more
Services and facilities for persons with physical disabilities
Information Counters
| Location |
|
|---|---|
| Opening hours |
10:00-20:00
|
| Services offered |
|
Foreign Tourist Information Counters
In Sunshine City, a total of 3 information points have been certified "Foreign Tourist Information Centers" by the Japan National Tourism Organization (JNTO). Guidance and services offered at each Information Counters are indicated below.
Category 1 Foreign Tourist Information Centers
Assistance in English offered during opening hours. Local area (around Ikebukuro) tourist information provided.
| Location | Information Counters inside alpa (3 locations) |
|---|---|
| Opening hours |
10:00-20:00 |
| Services offered |
|
Disaster Control Center
| Location |
|
|---|---|
| Opening hours |
24 hour assistance |
| Services offered |
|
| Inquiries |
Lost articles Other |
Coin lockers
| Location |
Additional coin lockers are also available on the Aquarium floors. |
|---|---|
| Opening hours | 8:00-22:00 *Bunka Kaikan Building 1F only: 5:00 to 1:00（bus terminal） *Assistance in case of malfunctioning: 9:30-18:00 |
| Locker sizes (fees) |
Large 868×355×645 (700 yen) Medium 567×355×645 (500 yen) 505×355×645 (500 yen) Small 326×355×645 （400円） (400 yen) *Height x Width x Depth (cm) |
- *Additional charges will be levied in case of uninterrupted use exceeding 24 hours.
- *Please note that lockers may not be available due to high numbers of visitors and other circumstances.
- *Dimensions of lockers may vary depending on their location.
- *Cash and IC cards are accepted.
Wi-Fi
Free "JAPAN FREE Wi-Fi" service is available at Wi-Fi Spots in the locations indicated below.
| Location |
|
|---|
- *Please note that, even at the above locations, reception may sometimes be limited or non-existent.
- *For other locations, look for the Wi-Fi mark in each facility / store.
- *There are Wi-Fi hotspots provided by each mobile carrier （au、docomo、Softbank）. Please check the each mobile carrier website for details such as the location of Wi-Fi hotspots.
Wi-Fi Rental
We rent Wi-Fi using WiFiBOX.
| 場所 |
|
|---|
Public phones
| Location |
|
|---|
*Phone cards are sold at the Family Mart convenience store on the Prince Hotel‘s 1F.
Post Office
| Location |
Sunshine 60 Building B1 |
|---|---|
| Business hours |
Counter 9:00-16:00 *Closed on Saturdays, Sundays and public holidays Cash services (ATM)
*Depending on the type of transaction |
ATM
Locations
| Mizuho Bank ATM Corner |
|
|---|---|
| Japan Post Bank ATM Corner | alpa B1 (inside the Post Office) |
| Seven Bank ATM Corner |
|
*ATM machines are also available inside convenience stores
Foreign Currency Exchange machine
| Location |
|
|---|---|
| Opening hours |
|
| Available currencies |
USA（USD）, EU（EUR）, China（CNY）, Taiwan（TWD）, Hong Kong（HKD）, South Korea（KRW）, UK（GBP）, Singapore（SGD）, Australia（AUD） , Thailand（THB）, Myanmar（Kyat）, Indonesia（IDR） |
| Location |
|
|---|---|
| Opening hours |
|
| Available currencies |
USA（USD）, EU（EUR）, China（CNY）, Taiwan（TWD）, Hong Kong（HKD）, South Korea（KRW）, UK（GBP）, Singapore（SGD）, Australia（AUD） , Thailand（THB）, Myanmar（Kyat）, Indonesia（IDR）, Canada（CAD）, Pilipinas（PHP） |
Tax free shop list
Sunshine City features many duty free shops for visitors to Japan.
*There is no duty-free counter.
Available credit card
VISA, MasterCard, AMEX (American Express), UnionPay, Discover, and various other credit cards.
Orico Sunshine City Card Service Counter
| Location |
alpa 2F (in front of Pokemon Center Mega Tokyo) For details on Orico Sunshine City Card Service Counter, see here. |
|---|---|
| Opening hours |
10:00-20:00 *To have a card issued on the same day, until 19:00 |
| Services offered |
Service window for Sunshine City card members *When joining for the first time, please bring some form of ID (driver's license, passport, My Number card, etc). |
| Inquiries |
For information on special offers available to Sunshine Card holders, refer to the "Discounts & deals" page. |
AED
AEDs are installed in several locations inside the Sunshine City complex. For the detailed locations, please refer to the Floor map.
For Sunshine Aquarium, SUNSHINE 60 OBSERVATORY TENBOU-PARK and Sky Restaurants, please refer to the floor maps of the respective facilities.
SUNSHINE 60 OBSERVATORY TENBOU-PARK
Smoking Areas
Smoking is prohibited throughout Sunshine City except in certain designated facilities and stores. Please use only areas where ashtrays are provided.
| Location |
|
|---|
Bus terminal
Guests coming by highway buses and regular buses
For details, please see the Access page.
Visitors coming by tour bus
The bus terminal is located on the 1st floor of Sunshine City's Bunka Kaikan Building. The terminal is indoors, so guests can conveniently get on and off the bus without getting wet in case of rain.
The terminal can be used for a variety of purposes, including the departure and arrival of tour buses and the parking of charter buses.
*Access to the bus terminal is by reservation only, so be sure to inquire in advance.
| Location | Bunka Kaikan Building 1F, Sunshine Bus Terminal |
|---|---|
| Business hours | 5:00-1:00 on the following day
*Entry / exit is prohibited from 1:00 to 5:00. Open 7 days a week |
| Capacity | 16 vehicles |
| Vehicle restrictions | Access limited to vehicles up to 3.8 m in height, 2.5 m in width and 12.0 m in length |
| Price |
¥900 per vehicle for each 30-min period |
Reservations / Inquiries
For reservations in combination with visits to facilities in Sunshine City
| Participating facilities |
|
|---|---|
| Inquiries |
Sunshine City Group Reservation Center 03-3989-3455 (reception hours: 9:30-17:00) *Closed on Saturdays, Sundays, holidays and the year-end holiday period Discounted parking fees are available. For inquiries, please contact us. |
For reservations in combination with overnight group stays at Sunshine City's Prince Hotel.
| Hours |
20:00-7:00 on the following day |
|---|---|
| Price |
¥7,000 *Exceeding fractions of time, before or after, will be charged at the regular rate. |
| Inquiries |
Sunshine City's Prince Hotel Group Reservation Counter |
For reservations in all other cases
| Reception period |
Reservations are accepted from 6 days before the desired date of use. *Please understand that reservations may not be accepted when facilities are full. |
|---|---|
| Inquiries |
Sunshine Bus Terminal 03-3989-3412 (business hours 9:30-17:30) |
Parking Lot
Sunshine City incorporates the Sunshine Parking lot which can accommodate 1,800 vehicles.
For details, access routes, parking services and more, see the Access page.
Car sharing / Car rental
The Sunshine Parking also offers car sharing and car rental services.
For details, please see the individual websites below.
Bicycle parking space
Sunshine City has three bicycle parking areas. For details, see the Access page.
