Sunshine City

FAQ

For Sunshine Aquarium and the SKY CIRCUS Sunshine 60 Observatory, please see the Frequently Asked Questions on their respective websites.


・Sunshine Aquarium「FAQ」
・SKY CIRCUS Sunshine 60 Observatory「FAQ」


Transport

QWhich are the nearest stations to Sunshine City?

A

The nearest stations are "Higashi-Ikebukuro Station" (Tokyo Metro Yurakucho Line), about 3 minutes on foot,
"Ikebukuro Station" (JR lines, Tokyo Metro, Seibu Line and Tobu Line), about 8 minutes on foot,
and Higashi-Ikebukuro Yonchome Station (Toden Arakawa Line), about 4 minutes on foot.

For directions from each station, please refer to the "Access (By train)" page.

QHow can I get to Sunshine City by car?

A

Sunshine City is directly connected to the "Higashi Ikebukuro Exit" of the Metropolitan Expressway No. 5. You can also come by Kasuga street or Kawagoe Kaido road.

If you wish to view a video on how to reach Sunshine City by car, please refer to the "Access (By car)" page for details.

QHow can I get to Sunshine City by bus?

A

A Tokyo Metropolitan Bus stop (Ike 86 line, Sunshine City ⇔ Shibuya) is located inside the Sunshine Bus Terminal.
There are also two Kokusai Kogyo bus stops in the vicinity of Sunshine City.
Bus stops: Sunshine City, Sunshine City South

For details on how to reach Sunshine City by bus, please refer to the "Access (By bus)" page.

QAre there parking facilities for cars, bicycles and motorbikes?

A

There are car parking areas on the B2 and B3 basements; they are open 24 hours a day, 7 days a week and have a total capacity of 1,800 cars.
For parking fees and other information, please refer to the "Information on parking" section.

Three pay parking areas for bicycles can be found on the external perimeter of Sunshine City (one of them has spaces for motorbikes).
For details on fees and locations, please refer to the "Information on parking for bicycles" section.

QAre there parking spaces for motorcoach buses?

A

Yes, we do have parking spaces for motorcoach buses.

For details, please refer to the "Visitors coming by tour bus" page.

Facilities

QDoes Sunshine City close on certain days?

A

Shopping Center alpa will close on specific days in February and September for periodic inspections.


Also, individual facilities may set specific closing days and we recommend checking the individual page of each facility.

QI have lost something inside Sunshine City. What should I do?

A

For lost items, please contact the General Disaster Control Center at the number below.

03-3989-3340 (Lost and Found Office inside the General Disaster Control Center Reception hours 9:00~20:00)

QCan I eat my meals on the benches of Sunshine City's public area?

A

Please refrain from eating outside the designated areas. We apologize for the inconvenience and ask that you cooperate and eat your meals at the designated locations.
*Designated Areas: Rest Area outside of Alpa 1F West Entrance, Alpa Rooftop Sunshine Square

QCan I take my pets to Sunshine City?

A

If you wish to take your pets along, please use a carry bag or cart that can hide their entire body.
※Pets are prohibited in the following facilities/stores


Sunshine aquarium、SKY CIRCUS Sunshine 60 Observatory 、Konica Minolta Planetarium "Manten"、NAMJATOWN、GASHAPON(Capsule toy)Department store、KONAMI SPORTSCLUB Ikebukuro 、Exhibition Hall 、Conference Room、Sunshine Theatre、Prince Hotel、Office Floor、Sky Restaurants
If you wish to take your pets to the other facilities or stores, please inquire at their respective points of contact.


※You may be refused to take your pets along if they bother the other customers.
※Guide dogs, service dogs, and hearing dogs are allowed.

QQuestions regarding the Sunshine Aquarium

A

Please refer to the Aquarium's "Frequently Asked Questions" page.

QQuestions regarding the SKY CIRCUS Sunshine 60 Observatory

A

Please refer to the Observatory's "Frequently Asked Questions" page.

About service

QI would like to know about facilities and services for children.

A

The following facilities and services for children are available in Sunshine City.
For details, please refer to each individual page.

QI would like to know about facilities and services for the physically disabled.

A

Sunshine City.has the following services for those with disabilities. Please see our Barrier Free website for details.

QCan I get discounts on parking / bicycle parking when visiting Sunshine City?

A

Each individual facility in Sunshine City offers services like discounted parking fees.
For details, please refer to the "Parking service" and "Bicycle parking services" pages.

QCan I use a credit card, e-money, or a QR code to pay?

A

The following payment methods are accepted at Shopping Center "alpa."
*If you would like to know the types of gift certificates that can be used at ALTA, please contact ALTA directly.
【Credit cards】
JCB, VISA, Master card, MUFG , American Express, UC, Saison, Orico, Diners Club, Discover, UnionPay
※Credit cards with the Contactless Payment Indicator can be used for payment.
【E-money】
Public transportation IC cards like Suica, iD, QUICPay
【QR code payments】
PayPay、d Barai、Rakuten Pay、au PAY、Merpay、LINE Pay、Alipay、WeChat Pay
※You cannot top up your card.
※This method of payment may not be applicable to some shops and products. For details, please make an inquiry at the shop.

There are places other than Shopping Center "alpa" that are also open to the public.
For details, click the below link.

SKY CIRCUS Sunshine 60 Observatory
Sunshine Aquarium

QCan I use gift certificates or gift cards?

A

■At Shopping Center "alpa"・Sky Restaurants, the following gift certificates and gift cards can be used.
*If you would like to know the types of gift certificates that can be used at ALTA, please contact ALTA directly.
■Gift certificates issued by Sunshine City (all gift certificates have expiration dates, and no change will be given)
Sunshine City shared gift certificates, alpa merchandise exchange certificates (*1), Sunshine City shared food and beverage certificates (*2), shopping tickets (*3)
*1 Can only be used at alpa stores (not available at Sky Restaurants)
*2 Can only be used at restaurants or stores that offer food and beverages
*3 Cannot be used if the logo belongs to a different facility
■Gift cards issued by credit card companies (all cards have no expiration dates, and no change will be given except for the JF Gourmet Card) JCBGift Card、VJA(旧VISA)Gift Card、MUNGift Card、UCGift Card、Diners' Royal Check、Jeff gourmet card
■Others
Toshima Ward Common Gift Certificate(has expiration date)、Mitsubishi Estate Group Gift (has no expiration date)

There are places other than Shopping Center "alpa" that are also open to the public.
For details, click the below link.
SKY CIRCUS Sunshine 60 Observatory
Sunshine Aquarium

QCan I take advantage of special offers and deals when visiting Sunshine City?

A

By presenting the Sunshine City Card or the Observatory / Aquarium's Annual Passports, you can take advantage of many services, offers and special deals inside Sunshine City.
For details, please refer to the "Discounts & deals" page.