Sunshine City

Sunshine AquariumSunshine Aquarium

FAQs

About Hours and Access

Please refer to our business calendar for our operating hours. Please note that there may be changes due to special events or changes in the social situation.

For closed days, please refer to business calendar.

The aquarium is located on the rooftop (10th floor) of the World Import Mart Bldg. within Sunshine City.

To access the aquarium, you can use the 'Aquarium-bound elevator' from the 1st floor of the World Import Mart Building or take the escalator inside MUJI store on the 1st floor (operating hours: 10:00 to 20:00) to the 9th floor and then use the stairs to reach the 'Rooftop' (10th floor).

For more information on accessing the aquarium, please visit here.

Map for Sunshine City 1st floor can be found here.

There is no taxi stand within Sunshine City. When using a taxi, please arrange for one yourself. Thank you for your understanding.

About Admission and Fees

This is a fan club membership program of which you can choose the plan and period that best suits your visit. For more information, please visit here.

On weekdays (day A), you can purchase admission tickets at the aquarium ticket counter.

We have entry restrictions on weekends, holidays, and other specific days (day B, C and D). If you plan to purchase admission tickets at the aquarium ticket counter, you will need a designated date and time web reservation ticket for the day of entry.

For customers who wish to apply various discounts, please obtain a designated date and time web reservation ticket and come to the aquarium ticket counter at the specified time. For customers who do not wish to apply various discounts, please purchase designated date and time web tickets.

For more details, please visit here.

The dates are B, C, and D in the price calendar.
hereOpen pdf file.

Entry tickets and advance reservations are required for ages 4 and above. Children aged 3 and under are not required for entry tickets or advance reservations.

For more information about ticket prices, please visit here.

Advance tickets (designated period):
We have entry restrictions on weekends, holidays, and other specific days, so it is necessary to obtain a designated date and time web reservation ticket. Please obtain a designated date and time web reservation ticket and enter within the specified time.
On weekdays (excluding specific days), advance reservations are not required.
For more information, please visit here.

There are special rates for visitors with disabilities. For more details, please visit here.

We do not offer senior citizen rates.

We do not offer student rates.

Please see here for more information about our special combination tickets .

We sell advance tickets with expiration dates at the aquarium ticket counter. You do not need to specify a date and time at the time of purchase, so please come directly to the aquarium ticket counter. Tickets are available for purchase from the start of business hours until 1 hour before closing.(On April 1st, 2025, and after, it will be 30 minutes before the closing.)

On weekends, holidays, and specific days(day B, C and D) when entry restrictions are in place, please enter at the time specified on your admission ticket. We kindly ask that you refrain from entering before or after your designated time. Your cooperation in entering during the specified time is greatly appreciated.

We do not allow re-entry. Thank you for your understanding.

Participation fees are required. Please bring your aquarium admission ticket for the day of participation, or your Aquarium Club membership card or annual passport, and proceed to the Aquarium Club card issuance counter on the day of participation. We do not accept advance reservations.

Reception begins from the start of business hours.
First-come, first-served basis.
Cash only.
For more information, please visit here.

At the aquarium ticket counter, the following payment methods are accepted:

Credit cards:
JCB, VISA, Master Card, MUFG, American Express, UC, Saison, Orico, Diners Club, Discovery, UnionPay

Electronic money:
Transportation IC cards such as Suica, iD, QUICPay

Barcode payments:
PayPay, d payment, Rakuten Pay, au PAY, Merpay, LINE Pay, Alipay, WeChat Pay

Due to issues with the payment terminal, contactless payments (touch payments) are currently suspended. There is no prospect of resuming this service at the moment.
Charging is not available.
Some products may not be available for purchase.

At the aquarium ticket counter, the following gift certificates and gift cards are accepted:

  • Sunshine City common gift certificate
  • Sunshine City shopping ticket
  • Children's gift certificate
  • Toshima Ward common gift certificate
  • Mitsubishi Estate gift card
  • Gift cards (JCB, UC, VJA, Diners Royal, Mitsubishi UFJ NICOS)

We kindly ask that you refrain from bringing pets. However, guide dogs, assistance dogs, and hearing dogs are permitted for entry.

About Facilities

Although individual experiences may vary, you can typically explore the aquarium in approximately 1 hour. There are no time limits for viewing, so please take your time and enjoy at your leisure.

Some parts of the outdoor area, 'Marine Garden,' do not have shelter from rain, so an umbrella is necessary. Please note that we do not provide umbrella rental services.

In case of inclement weather, the outdoor area 'Marine Garden' may be closed.

There is a baby room inside the aquarium. For more details please visit here.

While you are welcome to bring your stroller, we recommend depositing it during peak aquarium hours due to congestion. Please note that we do not offer stroller rental services within the aquarium. If needed, you can utilize the stroller rental service available within Sunshine City.

For more details, please visit here.

We have installed priority elevators within the aquarium, allowing wheelchair users to access almost all major pathways. Additionally, priority toilets are available on the 2nd floor of the main building, and near the exit in the outdoor area, 'Marine Garden.'

For more details, please visit here.

You are welcome to enter with a wheelchair. Please note that we do not offer wheelchair rental services within the aquarium. If needed, you can utilize the wheelchair rental service available within Sunshine City.

For more details, please visit here.

Food and drinks purchased outside the aquarium are not allowed. However, you may bring in water bottles or beverages in a bottle. Feel free to enjoy them in the outdoor area, 'Marine Garden.'

Additionally, you can consume food and drinks at the table seats in the Guest Room (unmanned rest area) near the aquarium entrance. Please note that table seats are limited, so please refrain from occupying them for extended periods or reserving seats.

Inside the aquarium, we have a Tully's Coffee store, Sunshine Aquarium Branch. Tully's Coffee products are available for consumption both inside the store and in the outdoor area, 'Marine Garden.' Please refrain from bringing them into indoor areas.

Please note that the Tully's Coffee Sunshine Aquarium Branch cannot be used separately. Aquarium admission is required to use the facility.

You cannot use only the Shop Aqua Pocket. Aquarium admission fee is required to use the facility.

There are coin lockers near the entrance of the aquarium. Please use them before entering. For more details, please visit here.

Smoking is prohibited inside the aquarium, and there are no smoking areas available. Please use the smoking areas within Sunshine City.

Inside the aquarium, we provide the 'JAPAN FREE Wi-Fi' service. The Wi-Fi network name is SunshineAqua-Wi-Fi-JW. Please check the password inside the aquarium.

About Services

At the aquarium entrance, we offer either parking service at the Sunshine Aquarium exit counter. Please present your parking ticket along with your admission ticket upon your return.
Also, it cannot be used with the parking service for entering aquarium as indicated below.
With the exception of Observatory Set Tickets, it can be used with the parking service for entering the venue.

Additionally, there are separate parking services available based on your spending at Shop Aqua Pocket and Tully's Coffee Sunshine Aquarium Branch within Sunshine City. Please present your parking ticket when settling your bill at the respective shops.

For more information, please visit here.

For detailed information about the bicycle parking services available at the 3 paid bicycle parking areas located around the perimeter of Sunshine City, please visit here.

We do not offer luggage storage services inside the aquarium. However, there are coin lockers available near the entrance of the aquarium. Please use them before entering. For more information, please visit here.

For various services, please visit here.

About Photography (Video) and Press/Media Coverage

You are welcome to take personal photos for enjoyment. However, please be mindful not to inconvenience other guests. Please refrain from commercial photography or live streaming without permission from our facility.

In some exhibit areas, please refrain from using flash photography or strong lighting to protect the animals.
Please also avoid prolonged photography in the same location and the use of tripods.

You are welcome to post photos and videos on social media for personal enjoyment. However, please refrain from posting on social media or live streaming for commercial purposes without permission from our facility.

Please avoid any actions or posts that violate Sunshine City's social media policy, including links containing actions or expressions that contravene the policy. In case of such actions or posts, please note that we reserve the right to delete or block accounts based on our discretion. We are not liable for any damages resulting from these actions.

Other

Sunshine City General Information Counter (Audio Guidance)
TEL 03-3989-3331
Reception Hours 9:00 to 20:00

  • *When you hear the audio guidance, please press [9]. You will be connected to an operator.
  • *Please enable "Caller ID Display" to ensure reliable customer service.

We do not currently accept applications for workplace experiences or internships.

We do not accept the retrieval of live animals.