Inquiries / feedback
《Before submitting your inquiry》
We have a page that lists 「FAQ」 as well. We encourage you to take advantage of this resource.
・Sunshine City「FAQ」
・Sunshine Aquarium「FAQ」
・SKY CIRCUS Sunshine 60 Observatory「FAQ」
Also, please check the following important notices as well.
・SKY CIRCUS Sunshine 60 Observatory「Notice of closure and temporary closure」
・SKY CIRCUS Sunshine 60 Observatory「Notice of annual passport (SKYPASS} refund」
General inquiries concerning Sunshine City
| Sunshine City General Information Counter (Reception hours: 9:00-20:00) |
Reception hours: 9:00～20:00 |
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Inquiries to individual facilities
| Sunshine Aquarium |
Reception hours: April to September: 9:00～21:00 |
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| SKY CIRCUS Sunshine 60 Observatory |
Reception hours: April to September: 10:00〜22:00 |
| NAMJATOWN |
Reception hours: 9:30～17:30 |
| GASHAPON（Capsule toy）Department store |
Reception hours: 9:30～17:30 |
| Konica Minolta Planetarium“Manten” |
Reception hours: 10:00～19:00 |
| Ancient Orient Museum |
Reception hours: 10:00〜17:00 |
| Sunshine Theatre | |
| Konami Sports Club Ikebukuro |
Reception hours: Mon/Wed to Fri: 10:00～22:00 |
| Shopping Center alpa |
Reception hours: 11:00～20:00 |
| Prince Hotel |
Inquiries on group reservations
For details on group visits, please refer to each facility’s website before making inquiries.
| Sunshine City group reservation center |
Reception hours: 9:30～17:00 Closed on Saturdays, Sundays and the year-end holiday period |
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Inquiries about lost articles
| Sunshine City Lost & Found office |
Reception hours: 9:00～20:00 |
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| NAMJATOWN Lost & Found Inquiries |
Reception hours: 9:30～17:30 |
Sunshine City Card
| Card applications |
Orico Sunshine City Card Service Counter Reception hours: 10:00～20:00 |
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| Changes in notified information |
Orico Card Center Reception hours: 9:30～17:30 |
Opinions Regarding Sunshine City Overall
Please fill out this customer's opinion form.
