Facility information

  • Children under the age of 7 must be accompanied by a person of age 16 or older upon entry.
  • Please keep a close eye on your children at all times.
  • Please do not leave your strollers, foods & beverages, belongings, and valuables unattended.
  • Guests who purchased foods and beverages enjoy priority use of the café area.
  • Smoking is prohibited in all observatory areas.
  • Check herePDF for prohibited objects in the observatory areas.
  • The following activities are prohibited.
    • Sale/ display of any items without a permit; distribution of flyers, unauthorized gathering, speech, shooting for business purposes, karaoke, parties, charity activities, climbing up/ hanging at our decors and fences, business activities, and other activities that interrupt our operation.
    • Entry of gangsters and their related parties.
    • We reserve the right to decline the admission of guests who refused to cooperate/ ask them to leave. No refund shall be provided in these cases.
  • We (our facilities and operating companies) are not obliged to provide compensation for accidents caused by guests except for those stipulated by laws.
  • Please follow the instructions from our staff members in case of earthquakes and calamities.
  • No carry cases/ suitcase storing service.
  • We reserve the right to approach any of our visitors to stop nuisance.
  • AEDs are available for emergency use.
  • Handlebar-style electric wheelchairs (mobility scooters, etc.) may be refused entry for safety reasons..

Shooting

  • Folding tripods are not prohibited but please be considerate to other visitors. Non-folding tripods, lighting, and reflector boards are strictly prohibited.
  • Please refrain from occupying any window glasses for a long time for shooting during events and peak hours.

Carrying on foods and beverages

  • Consumption of carry-on foods and beverages is limited to specified areas from 11:00 am to 2:00 pm on weekdays. Check herePDF for information on those areas.
    Except for golden week and the Obon summer vacation period
    Customers are welcome to bring in their own food and beverages until 1:30 p.m.
  • Wipes and tableware at the café are provided for café guests only.
  • The following activities are prohibited.
    Cooking, ordering delivery, throwing away leftovers, using the microwave ovens at our café/ baby room, and washing meal boxes at our restrooms/baby room.
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